When my wife, Alicia, recently tried to do a clean install of her laptop to Windows 7, she booted from the DVD, started the install, selected the options for a clean install, watched the installer copy files to the local hard driver from the DVD, and then watched as her laptop restarted so that it could start the Windows Installer. The next thing she says it did the installer was saying it could not find her DVD device and wanted to load a driver. The Windows 7 Upgrade Adviser which she ran before deciding install Windows 7, did not mention the DVD/CD device as an issue.
The system: HP Pavilion DV8000 Notebook PC
The DVD/Drive: HL-DT-ST DVDRAM GSA-4084N ATA DEVICE
After checking the HP website for DVD Driver, I did a quick public search on my suspicions and found and several blogs, technical help threads, and the like where people expressed problems with Windows 7 install and DVD drives. I even found this article, http://capitalhead.com/articles/windows-7-dvd-drive-not-working-problem-missing-disappeared-error-gone-not-found-not-recognized-in-x64-and-x86.aspx. An article that says it is good for “If you’ve recently installed Windows 7 or Windows 7 RC x64 and x86”. Well, we had not recently installed it: were were trying to install it. However, there was no reason we should not give it a try: Since the Windows 7 installer removes itself if you exit it, we simply had to hard power off the laptop (instead of exiting the install), power it back on and let it boot from the hard disk, turned it back on, and then follow Solution 1 from the above link: Boot, F8 to Advanced Boot Options, choose Disable Driver Signature Enforcement, and voilà! The installer continued into the install and had no more problems with the DVD drive.
Since we ran the Windows Update and installed all necessary updates and all the optional ones except the language packs she’ll never need – and since I don’t have time to do the research today to find out – my suspicion is that installing driver updates may solve the problem. However, if Alicia’s laptop DVD problems resume while running under Windows 7, I will have to check out the rest of the article linked above as well as dig deeper into the issue using all the resources I have had on hand.
Former Premier Field Engineer @ Microsoft
I provided this post as is and may or may not reflect the opinions of anyone else including my previous employer, Microsoft Corporation. Use at your own risk.
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